Refer to the following table for more information about this license: Different types of licenses in salesforce license#Users are assigned this license based on the following Permission Sets in Salesforce (in addition to the Package License assigned):Īdmins can assign this license to Support Representatives, Project Managers, Service Managers, Executives, New-logo Sales and Channel Partners. Users can only view pages assigned to them as part of the Viewer permission set. Apply filters and drill down on the charts to gain more insights.View the existing Adoption Explorer Layouts in the Adoption Explorer > Projects > Layouts section.Can drill into Widgets & navigate to 360/timeline.Renewal Center (Only for Customers who have purchased this application) Read-only access to the Default View and Public views within the CX Center dashboard. Read-only access to Mass Edit Reports (Scorecards).ĬX Center (Only for Customers who have purchased this application).Users can access Dashboard insights via Quick Insights in Sally.Dashboards will be displayed as a separate page within Salesforce UI (similar to Renewal Center and CX Center).Apply filters and drill into charts, can comment on scorecards but no ability to edit via Mass Edit reports included on Dashboards (created by admins).View all pre-created Dashboards assigned to you in the Dashboards section of Gainsight.Users can also create new maps with the new license.Users can view, add, edit, replace or delete persons in the People Maps.People Maps (Only for Customers who have bought this) Add comments to Scorecard activity in the C360/R360. ![]() Viewer+ Analytics licensed users can create or edit Scorecard’s Timeline activities in Timeline.Log and comment on updates (read/write).View Timeline updates via Timeline on a Customer’s 360 with the SFDC widget or on Global Timeline.Users can view the sections configured by their admin via the widget on the SFDC Account or Opportunity.Read-only access to customer insights in C/R 360. ![]() Combination of ‘Viewer+ Analytics’ and ‘Viewer’ Permission Sets.Users are assigned this license based on the following Permission Sets in Salesforce (in addition to the Package License assigned): Admins can enable this license to Support Representatives, Project Managers, Service Managers, Executives, New-logo Sales and Channel Partners. Users have the option to view and access insights across the entire customer base (or segments) instead of only specific customers.
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